What's my IP address?

This page shows the public IP addresses your device is using right now, IPv4 and IPv6. If you can't open your email, hosting or website, your IP may have been blocked for security. Send it to our support team with one click and we'll check it and unblock it.

Shows IPv4 and IPv6
One-click unblock request
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Your IP addresses

IPv4

Checking…

IPv6

Checking…

Email support to unblock my IP

Opens your email app with your IP addresses already filled in.

Your IPv4 address comes from our server. To find your IPv6 address, your browser also checks with ipify.org.

Why it happens

Why IP addresses get blocked

Our servers use a security firewall that blocks an IP address when it sees behavior that looks like an attack. It protects your email, hosting and website from people trying to guess passwords. Most blocks are caused by one of these.

01
Too many failed logins
A phone, computer or app keeps trying an old or wrong password. After repeated failures, the firewall blocks the IP.
02
An email app set up incorrectly
Outlook or another email app with the wrong server, port or security settings keeps failing to connect, and that looks like an attack.
03
Failed logins to your hosting or website
Repeated wrong passwords in cPanel, webmail, WordPress or FTP trigger the same protection.
04
Unusual activity
A very large number of connections in a short time, or email that looks like spam, often from a device infected with malware.
05
A shared network
In an office or on public Wi-Fi, everyone shares one public IP. One device with a wrong password can get everyone blocked.
06
It protects you
The block is automatic and for security. Once we unblock your IP and the cause is fixed, everything works normally again.

Prevention

How to avoid getting your IP blocked

Most blocks come from a saved password or an email app that keeps retrying in the background. These habits prevent almost all of them.

Update your password everywhere
After you change an email password, update it right away on every phone, tablet and computer that checks that mailbox.
Set up Outlook correctly
Use your full email address as the username, the server names and ports from your setup instructions, SSL/TLS encryption, and turn on "My outgoing server requires authentication".
Remove old devices
Delete your email account from old phones and computers you no longer use. They keep trying to connect with old passwords.
Don't keep guessing
If a password doesn't work after a couple of tries, stop and reset it or contact us, instead of trying again and again.
Keep your devices clean
Keep your computer and phone updated and use antivirus. Malware can send spam or attack logins from your IP.
Test in your browser
If your email app fails but webmail works in your browser with the same password, the problem is the app's settings, not your account.

Need the right settings for Outlook, iPhone or Android? See our help center or email support@cyberglobalnet.com and we'll help you set it up.

How it works

How to get your IP unblocked

01
Check your IP here
Open this page on the same network where you can't connect, so it shows the IP that was blocked.
02
Send us your IP
Tap "Email support to unblock my IP", add your domain and send it.
03
We review and unblock
Our support team checks why the IP was blocked and removes the block.
04
Fix the cause
Update the password or app settings that caused it, so it doesn't happen again. We can help.

FAQ

IP address questions

Still have questions? Email support@cyberglobalnet.com.

What is an IP address?

An IP address is the public address your internet connection uses to talk to other servers, like our email and hosting servers. Everyone on the same home or office network usually shares the same public IP.

What's the difference between IPv4 and IPv6?

They're two versions of internet addresses. IPv4 looks like 203.0.113.25. IPv6 is newer and longer, like 2001:db8::1. Many connections use both, and either one can be blocked.

Why does it say my IPv6 is not available?

Your internet provider or network doesn't give you an IPv6 address. That's normal and nothing is wrong. Send us your IPv4 address.

Why was my IP blocked?

Usually because of repeated failed logins, often from an email app like Outlook with an old password or wrong settings. Our firewall blocks the IP automatically to protect your accounts from password-guessing attacks.

How do I get my IP unblocked?

Use the "Email support to unblock my IP" button on this page. It opens your email app with your IP addresses filled in. Add your domain and send it to support@cyberglobalnet.com.

What if this page won't open?

If none of our websites open from your network, the block itself may be stopping you. Write to support@cyberglobalnet.com from your phone using mobile data, and tell us your domain. We'll find and unblock the IP for you.

Can my IP address change?

Yes. Many home and mobile connections get a new IP when the router restarts or when you change networks. That's why it helps to check this page from the network where you can't connect.